We are proud to offer FREE global shipping services, currently operating in over 200 countries and islands across the world. Our # 1 goal is to bring our customers great value and unparalleled customer service. We will continue to expand our services to meet the needs of all our customers, delivering products and service beyond all expectations anywhere in the world.
How do you ship packages?
Packages are shipped from our warehouse in China via ePacket or EMS, depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. There may occasionally be some locations we are unable to ship to. If you happen to be located in one of those countries, we will get in touch with you.
What about customs?
We are not responsible for any custom fees once the items have shipped from our warehouse. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-35 Business days|
|Canada, Europe||10-35 Business days|
|Australia, New Zealand||10-35 Business days|
|All other Countries||15-40 Business days|
*This doesn’t include our 2-5 day processing time.
Please note that order shipments may experience delays due to circumstances outside of our control such as shipping carrier delays, Customs processing delays, national disasters, etc. We are unable to cancel or refunds shipments of merchandise that has already been shipped and is en route to your location due to any of the aforementioned events.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your standard (limited) tracking information for your reference. Please note that the included international tracking is not optimal and not updated regularly.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update in their system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
We respect the privacy of our customers. Consequently, we provide discreet shipping. Our company name will never show on the packages. There will be no markings on the back or side of your shipments. The only markings are your address label on the front, and a courier sticker depending on the service used.
The name SPShop will appear on the credit card statement.
Order Change Or Cancellation
Orders cannot be cancelled or altered once they are received. Please make sure you review your order carefully before clicking the BUY button. We are NOT responsible for WRONG ADDRESS provided for your order and cannot refund the order value if the order was shipped to a WRONG ADDRESS according to the information provided by the buyer. Please check your shipping address carefully before finalizing your order.